Shipping Policy
1. Processing Times
Once your order is placed, we aim to process it within 7 business days (excluding weekends and holidays). During high-demand periods, processing times may be extended, but we will notify you of any delays.
After processing, your order will be dispatched, and you’ll receive a confirmation email with tracking information.
2. Shipping Rates and Options
We offer several shipping options based on your location and preferences. Shipping rates are calculated at checkout and are determined by the weight, size, and destination of your order.
- Standard Shipping: Delivery in [X–X business days]
- Express Shipping: Delivery in [X–X business days]
- Free Shipping: Available for orders over [specific amount, e.g., $100] (only in [specific regions or countries])
Please note that all shipping times are estimates, and delivery times may vary based on your location and other external factors, such as customs processing or courier delays.
3. Domestic Shipping
We offer shipping across [list your country, e.g., the United States] with both standard and express shipping options. Standard shipping typically takes [X–X business days], depending on your location.
4. International Shipping
We are pleased to offer international shipping to many countries. Shipping costs and delivery times will be calculated at checkout based on your location.
- International delivery times: Estimated to be 7 business days depending on the destination and customs processing.
- Customs and Duties: Please note that international orders may be subject to customs fees, taxes, and import duties. These charges are not included in our shipping fees and are the responsibility of the customer.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website. If you do not receive a tracking number or have issues tracking your order, please contact us at benjamin@live.it
6. Shipping Delays
While we do our best to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or courier issues may impact shipping times. If your order is delayed, we will do our best to keep you informed and assist you with tracking your order.
7. Lost or Stolen Packages
Once an order has been shipped and a tracking number provided, Hype Hub is not responsible for lost, stolen, or delayed packages. If you suspect your package has been lost or stolen, please contact the carrier directly to file a claim. If you need further assistance, feel free to reach out to us at benjamin@live.it
8. Incorrect Shipping Information
It is the responsibility of the customer to provide accurate shipping information at checkout. Hype Hub is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you've entered incorrect shipping information, please contact us immediately at benjamin@live.it
9. P.O. Boxes and APO/FPO Addresses
We currently do not ship to P.O. boxes or APO/FPO addresses. Please provide a valid residential or commercial address at checkout.