FAQ

Hype Hub Frequently Asked Questions (FAQ)

1. What is Hype Hub?

Hype Hub is an online store offering a curated selection of high-quality home products designed to enhance your living space. From stylish decor to functional household essentials, we provide unique and trendy items to suit your home.

2. How can I place an order?

To place an order:

  1. Browse our products and select the items you wish to purchase.
  2. Click the "Add to Cart" button on the product page.
  3. When you're ready, go to your cart and click "Checkout."
  4. Follow the prompts to enter your shipping and payment information.
  5. Confirm your order, and you'll receive an email confirmation shortly after.

3. What payment methods do you accept?

We accept the following payment methods:

  • Major credit cards (Visa, MasterCard, American Express)
  • PayPal
  • Shopify Pay
  • Google Pay
  • Apple Pay

4. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on the courier’s website. If you did not receive a tracking number, please contact us at benjamin@live.it

5. What is your return policy?

We offer returns for most items within [X] days of delivery, as long as they are unused and in their original packaging. For full details, please refer to our Return Policy page. To initiate a return, contact us at  benjamin@live.it

6. Do you offer exchanges?

Yes, we offer exchanges for items of a different size, color, or style, as long as the product is available. Please contact us within [X] days of receiving your order to arrange an exchange.

7. How long will it take for my order to arrive?

Delivery times vary depending on your location and the shipping method selected at checkout. On average:

  • Standard shipping takes [X–X business days].
  • Express shipping takes [X–X business days]. Please note that processing times may also apply.

8. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary depending on your location. Please check our Shipping Policy for more information.

9. How can I contact customer support?

You can reach our customer support team by emailing us at [your email address]. We aim to respond to all inquiries within [X] business days.

10. What should I do if I received a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at [your email address] with your order number and a photo of the damage. We will arrange for a replacement or refund as quickly as possible.

11. Can I cancel or modify my order?

We process orders quickly, but if you need to cancel or modify your order, please contact  benjamin@live.it as soon as possible. We cannot guarantee changes once an order has been processed, but we will do our best to accommodate your request.

12. Do you offer discounts or promotions?

Yes! We occasionally offer discounts, promotions, and special offers. Sign up for our newsletter or follow us on social media to stay updated on our latest deals.

13. Are your products eco-friendly?

At Hype Hub, we are committed to offering sustainable and eco-friendly products whenever possible. Check our product descriptions for eco-conscious materials and certifications.