Return Policy

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Items must be unused, in the same condition that you received them.
  • Products must be in their original packaging with all tags, labels, or accessories intact.
  • Return requests must be made within [X] days of receiving your order.

Non-returnable items:

  • Sale or clearance items
  • Gift cards
  • Customized or personalized products
  • Perishable goods (e.g., food items)
  • Health and personal care items

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact us: Email us at [your email address] with your order number, details of the item you wish to return, and the reason for the return.
  2. Wait for approval: We will review your request and provide you with a return authorization and instructions for shipping the item back.
  3. Ship the item: Once approved, return the item to the address provided. Please note that you are responsible for the return shipping costs unless the item is defective or damaged.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original method of payment. Please allow up to [X] business days for the refund to appear in your account.
  • Partial refunds may be granted for returned items that are not in their original condition or are damaged (for reasons not due to our error).

4. Exchanges

If you would like to exchange an item for a different size or color, follow the same process as outlined in the “How to Initiate a Return” section. Once we receive the original item, we will process the exchange and ship out the replacement. Please note that exchanges are subject to product availability.

5. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at [your email address]. We will work with you to provide a replacement or a full refund, including any shipping costs associated with returning the defective item.

6. Sale Items

Only regular-priced items may be returned. Sale items or items purchased during special promotions are final sale and cannot be returned or exchanged, unless they are defective or damaged.

7. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item, except in the case of defective or damaged products. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

We appreciate your business and will do our best to resolve any issues. Thank you for shopping at Hype Hub!